Frequently Asked Questions
Everything you need to know about our premium teas and artisanal honeys.
How should I store my loose leaf tea to keep it fresh?
To maintain peak flavor, store your tea in a cool, dark place away from light, moisture, and strong odors. Our airtight tins are designed specifically to protect the delicate essential oils in the tea leaves.
Is your honey raw and unfiltered?
Yes, all Saratoga Tea & Honey Co. honeys are raw and minimally filtered. This ensures that the natural pollens, enzymes, and unique floral notes remain intact for maximum health benefits and flavor.
What is your shipping policy for fragile glass jars?
We take great care in packaging our honey and tea accessories. We use eco-friendly, protective materials to ensure your order arrives safely. All orders typically ship within 1-2 business days via USPS or UPS.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. Shipping rates and delivery times vary based on your location and are calculated at checkout.
What is your return policy for food items?
Due to the nature of our products, we cannot accept returns on opened tea or honey. However, if your order arrived damaged or you received the wrong item, please contact us within 14 days for a replacement or refund.
Can I include a gift note with my order?
Absolutely! During the checkout process, you can enter a personalized message in the 'Gift Note' field. We will print it on a card and include it in the package without any pricing information.