Returns & Exchanges

Due to the perishable nature of our artisanal teas and honeys, we are unable to accept returns on food items; however, your satisfaction is our priority and we will gladly replace any damaged or incorrect orders. If you are unsatisfied with a non-perishable accessory, you may return it within 30 days of purchase for a full refund.

Return Process

• 1.
  Contact Our Team

  Send an email to our customer service team within 14 days of receiving your order, including your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  For items damaged during transit, please attach clear photos of the packaging and the product to help us process your claim with the carrier.

• 3.
  Receive Authorization

  Once reviewed, we will issue a Return Merchandise Authorization (RMA) or confirm your eligibility for a replacement shipment at no additional cost.

• 4.
  Ship Non-Perishables

  Package your unused tea accessories or gift items securely and use the provided prepaid shipping label to send them back to our Saratoga Springs storefront.